full-timeAPACToday
Customer Service Business Process Specialist (Mandarin Speaker)
Binance
Salary not specified
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About this role
Responsibilities • Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery • Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements • Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions • Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction…