full-timePhilippines3 days ago

CX Intelligence Production Specialist

SupportNinja

Salary not specified

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About this role

Work Set-up: Remote/WAH Equipment Provision:Equipment Provided Schedule: 8PM - 5AM MNL, M-F Job Summary:TheCX Intelligence Production Specialistis responsible for coordinating, producing, and managing Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the portfolio.…