full-timeUnited States2 weeks ago
Financial Edge NXT Customer Support Senior Specialist
Blackbaud
$61k - $78k
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About this role
As a Financial Edge (FE) Customer Support, Senior Specialist you’ll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You’ll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.…