Senior Microsoft Licensing Specialist
Phoenix Software
About this role
Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Senior Microsoft Licensing Specialist to to support our Public Sector customers with expert licensing advice, commercial guidance, and compliance support across Microsoft's licensing programmes. What will you be doing? Act as a trusted Microsoft licensing advisor for Public Sector customers Provide expert guidance on Microsoft licensing models, product entitlements, and programme requirements Support customers in making informed licensing decisions that align with organisational objectives, digital transformation strategies, and budget constraints Deliver customer-facing licensing consultations, workshops, and renewal discussions Interpret and simplify complex licensing requirements for both technical and non-technical stakeholders Deliver an exceptional customer experience through responsive, accurate, and proactive licensing support Maintain a detailed understanding of Microsoft's evolving licensing programmes, products, and policies Contribute to process improvements that enhance operational efficiency, accuracy, and customer outcomes. Why should you apply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will have strong Microsoft licensing expertise, experience supporting Public Sector customers, and the ability to translate complex licensing requirements into clear, value-driven outcomes. They will be customer-focused, commercially aware, and highly organised, with excellent communication skills and a proactive approach to managing priorities, stakeholders, and licensing activities. Key Skills & Experience: Proven experience in Microsoft licensing and licensing programmes. Strong understanding of licensing compliance, renewals, entitlement reviews and optimisation. Experience supporting Public Sector customers. Ability to interpret complex licensing requirements and provide commercial guidance. Excellent communication, customer engagement and stakeholder management skills. Highly organised with strong attention to detail and the ability to manage multiple priorities. Customer-focused, consultative and solution-oriented approach. Commercially astute, proactive and self-motivated. Strong team player with excellent relationship-building skills. Committed to continuous professional development and maintaining licensing expertise. Flexible and adaptable, with a willingness to travel when required. Able to manage escalations effectively and ensure adherence to company processes and procedures. Practical stuff W