full-timeUSAYesterday
Senior Software Engineer - Customer Experience Platform
Hopper
Salary not specified
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About this role
About the team The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: • Customer self-serve experiences within the Hopper app and partner-integrated flows • Internal agent platforms that enable efficient, high-quality human resolution • HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners…