full-timeUnited States1 months ago

Service Desk Specialist – Level II (Tier 1)

DecisionPoint Corporation

Salary not specified

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About this role

Overview DecisionPoint seeks multiple Help Desk Specialists – Level II (Tier 1) to support daily IT operations for a large federal and DoD-aligned mission environment. These roles resolve advanced Tier 1 incidents, perform detailed triage, follow knowledge base procedures, and ensure high-quality documentation. Level II specialists serve as experienced frontline technicians who can handle more complex customer issues before escalation to Tier 2.…