full-timeUnited StatesToday
Technical Customer Support Engineer
Hercules
$80k - $150k
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About this role
What are we looking for? We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide architecture guidance, and unblock high-value users fast. You should be: • Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly. • Customer-oriented: clear communicator who can translate complexity into next steps. • Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution.…