full-timeUnited StatesToday
Vendor Partner Specialist - Contact Center Operations
Healthfirst
$59k - $80k
See jobs picked for you, not just this one
Take the 3 minute quiz and get matched with remote roles based on your timezone, skills, and async needs.
Get matched →vendor-managementcall-center-operationsvendor-partner-specialistoperations-specialistvendor-relationspartner-operations-specialistcontact-center-operations-specialistvendor-operations-associatepartner-operations-analystvendor-operations-analystcontact-center-specialistoperations
About this role
The Vendor Partner Specialist is the principal contact for all vendor-related interdepartmental collaborations and is responsible for the relationship and management of business services being performed by external vendors (including off-shore). Management of these services will include, but not be limited to, service level agreement (SLA) adherence, production responsiveness, quality auditing, regulatory education and workflow prioritization.…